At Zenkor, customer satisfaction is important to us.
This policy explains the conditions under which returns, refunds,
replacements, and cancellations are accepted.
Please read this policy carefully before placing an order.
1. Eligible Cases for Return or Exchange
Returns or exchanges are accepted only in the following cases:
Damaged product received
Wrong product delivered
Manufacturing defect (if applicable)
The issue must be reported within 24 hours of delivery.
2. Mandatory Unboxing Proof
To process any return, exchange, or refund request,
proper unboxing video and clear images are mandatory.
Unboxing video must be continuous and uncut
Video should clearly show the sealed package, label, and product
Images must clearly show the damage or wrong item
Requests without proper unboxing proof will not be accepted.
3. Non-Returnable Items
Products damaged after use
Items returned without original packaging
Incorrect product ordered by the customer
Normal wear and tear
4. Refund Policy
Once the returned item is received and inspected, refunds will be processed
within 5–7 business days.
Refunds will be made to the original payment method
COD refunds will be processed via bank transfer or UPI
Shipping charges are non-refundable unless the error is from our side
5. Exchange Policy
Exchanges are provided only for damaged or wrong items,
subject to stock availability.
6. Order Cancellation
Orders can be cancelled before shipment only
Once shipped, cancellation requests will not be accepted
Refunds for cancelled prepaid orders will be processed within 5–7 business days
7. Final Decision
Zenkor reserves the right to approve or reject any return, refund,
or exchange request based on verification and policy conditions.
