At Zenkor, customer satisfaction is important to us. If you receive a wrong, defective, or transit-damaged product, we are here to help with return, replacement, or refund support under the conditions below.
Return Eligibility
To qualify for a return, replacement, or refund request:
The request must be submitted within 3 days of delivery.
The product must remain unused and in original condition.
The customer must provide:
A proper unboxing video (continuous video from package opening to product inspection)
Clear images showing the issue or damage
Order details or proof of purchase
Claims without proper evidence may not be accepted.
Eligible Cases for Return / Replacement / Refund
1. Wrong Product Received
If you receive a different product than what was ordered, you are eligible for:
Replacement, or
Full refund after verification.
2. Defective Product
If the product has a manufacturing defect or arrives unusable, you are eligible for:
Replacement, or
Refund after approval.
3. Broken Tempered Glass (Transit Damage)
If your tempered glass arrives broken due to shipping or transit damage:
A replacement or refund may be provided after verification.
A proper unboxing video is mandatory for transit damage claims.
Non-Returnable Situations
Return, replacement, or refund will not apply if:
Product damage occurs after installation or use.
Tempered glass breaks during installation or due to external pressure.
No unboxing video or insufficient proof is provided.
Wrong model was ordered by the customer.
Claim is submitted after the allowed period.
Refund Process
Once your request is reviewed and approved:
Refunds will be processed to the original payment method.
Processing time may take 3–6 business days depending on payment provider and bank.
Replacement Process
Approved replacement orders will be shipped after verification. Delivery timelines may vary by location.
Contact Us
For return, refund, or replacement requests, please contact us:
Email: info@zenkor.in WhatsApp: (+91) 9679151690
Please keep your order details ready while contacting support.
